LunaCam Privacy Policy

1. Scope

This Privacy Policy explains how LunaCam and related LunaCam online services handle information. It applies to the LunaCam Android app, Evidence Relay, recovery/download services, purchase and license verification, remote app settings, advertisements, analytics, support, and security logging.

2. Developer and Contact

3. Information Processed on Your Device

LunaCam processes the following information locally to provide app features:

• Camera and microphone input when you use photo, video, background recording, scheduled recording, widget recording, quick trigger, or related capture features.
• Recorded videos, captured photos, encrypted media files, imported files, decrypted temporary data used during safe playback or safe viewing, file metadata, and file-management actions.
• Encryption keys, encrypted key backup files, password-derived encryption material, app lock settings, PIN settings, biometric-unlock settings, recovery settings, Evidence Relay settings, and app preferences.
• Feature settings such as camera mode, audio setting, timer, flash, timelapse, segment duration, emergency actions, low-storage cleanup, disguise mode, launcher label/icon choices, widgets, and schedules.

Your Android biometric templates are handled by Android and are not received by LunaCam. LunaCam is designed not to upload your encryption password or app PIN to LunaCam servers.

4. Information We May Collect or Receive

4.1 Online Service, Security, and Trial-Limit Data

When LunaCam contacts LunaCam online services, we may process technical information such as a device identifier or hashed device identifier, package name, app version, action type, requested service function, IP address, IP class, user agent, request time, response status, rate-limit data, and request/security log details. For free trial limits and abuse prevention, we may process recording session counts, recording duration, crypto tool usage counts, usage dates, launch count, active days, retention days, usage score, and related policy state.

4.2 Remote App Settings, Updates, and Notices

LunaCam may request remote configuration, app update status, advertising policy, support information, banners, and notice content. These requests may include technical app information such as package name, language, app version, device hash, and request logs.

4.3 License, Billing, and Purchase Data

For Pro features, Relay Plus, download session products, and administrator-issued licenses, we may process license keys, product IDs, package name, hashed device identifiers, purchase token hashes, order IDs, purchase state, entitlement status, expiration times, device activation records, download ticket records, and limited support/admin notes. Google Play purchase processing is handled by Google Play, and we receive or verify only the information needed to confirm entitlement and prevent abuse.

4.4 Advertising and Analytics Data

LunaCam uses Google AdMob for ads and Firebase Analytics for app analytics. These services may process ad request data, advertising identifiers or related device identifiers, app interactions, app version, crash or diagnostic signals, and analytics events. LunaCam analytics events are designed not to include passwords, PINs, encryption keys, full file paths, file contents, or recording contents. File-related analytics use counts, size buckets, and extension groups where possible.

4.5 Evidence Relay and Recovery Data

Evidence Relay is optional. If you enable it, LunaCam may upload encrypted recording segments and encrypted key backup files to LunaCam servers and cloud storage. We may process encrypted files, encrypted key backup files, object keys, original file names, file size, content type, SHA-256 hash, key ID, recovery key hash, relay session ID, plan code, upload and download timestamps, quota usage, session status, retention period, download ticket status, presigned URL records, IP address, user agent, and request/security logs.

Your encryption password is not uploaded. Evidence Relay is intended to improve recoverability, but upload, storage, download, key backup availability, and recovery are not guaranteed.

4.6 User-Directed Export, Sharing, and Support

If you export, share, download, or send files outside LunaCam, the receiving app, service, person, or storage location may process those files under its own terms. If you contact support, we may process the email address, message content, attachments, diagnostic information, and related correspondence you choose to provide.

5. How We Use Information

We use information for the following purposes:

• Provide camera, recording, encrypted storage, safe playback, safe viewing, app lock, file tools, widgets, schedules, emergency actions, and related app features.
• Operate Evidence Relay, encrypted cloud upload, encrypted key backup upload, recovery key lookup, quota enforcement, download ticket issuance and use, download URL generation, recovery/download workflows, and service diagnostics.
• Enforce free trial limits, prevent repeated free-trial reset through reinstall, verify licenses and purchases, manage entitlement state, and prevent fraud or abuse.
• Provide advertisements, measure ad and app performance, understand feature usage, improve app reliability, and troubleshoot problems.
• Provide app updates, remote settings, user notices, support, security monitoring, rate limiting, abuse prevention, legal compliance, and server administration.

6. Sharing and Service Providers

We do not sell personal and sensitive user data. We may share or make information available only as needed for the purposes described in this Policy, including with:

• Google services such as Google Play Billing, Google Play Developer APIs, Google AdMob, and Firebase Analytics.
• Hosting, database, security, email, and cloud storage providers, including Cloudflare R2 or compatible S3-style infrastructure when Evidence Relay or recovery/download services are used.
• Law enforcement, regulators, courts, or other parties when required by law, to protect rights and safety, to investigate abuse, or to respond to valid legal process.
• Other apps, services, or people only when you direct LunaCam to export, share, open, download, or transfer data.

Third-party services process data according to their own terms and privacy policies. Google privacy information is available at https://policies.google.com/privacy, Firebase privacy information at https://firebase.google.com/support/privacy, and AdMob policy information at https://support.google.com/admob/answer/6128543.

7. Data Retention

• Local app data: Recordings, photos, encrypted files, key backups, settings, and local credentials remain on your device until you delete them, export them, clear app data, uninstall the app, change device settings, or the operating system removes them. Uninstalling or clearing app data may permanently remove files kept only inside app storage.
• Evidence Relay encrypted files: Uploaded encrypted files and encrypted key backups are retained according to the applicable service policy, plan, quota, or admin override. Current defaults may include shorter free retention and longer Relay Plus retention. Files may also be removed when they expire, when cleanup runs, when a lawful deletion request is honored, or when service operation requires removal.
• Server request/security logs: Request logs, rate-limit records, IP/user-agent data, and security logs are retained for security, diagnostics, and abuse prevention. Request logs are normally cleaned after about 30 days, but some security, audit, billing, legal, or operational records may be retained longer when reasonably necessary.
• Trial, advertising policy, license, and purchase records: Records used for entitlement, purchase verification, download tickets, license activation, trial limits, fraud prevention, accounting, and support may be kept as long as needed for those purposes, including to prevent repeated free-trial reset through reinstall.
• Analytics and advertising data: Retention is handled according to our settings and the applicable Google service policies.

8. Security

We use reasonable technical and organizational measures intended to protect information, including HTTPS for network transmission where applicable, hashed device identifiers on server systems, restricted server access, rate limiting, security logs, and encrypted Evidence Relay file handling. LunaCam does not store your encryption password on our servers.

No method of transmission, storage, encryption, device protection, or deletion can be guaranteed to be perfectly secure. Device compromise, weak passwords, malware, screenshots, screen recording, operating system behavior, manufacturer behavior, cloud backup settings, exported files, or user sharing may create risks outside LunaCam's control.

9. Your Choices and Rights

• You can deny Android permissions, but some features may not work without camera, microphone, notification, storage/file, alarm, network, or battery/background-related permissions.
• You can delete local files in the app, use Android app settings to clear data, or uninstall the app. Back up important files and key backups first because deletion may be permanent.
• You can choose not to enable Evidence Relay. If enabled, you may disable future uploads in settings, subject to the feature's notices and retention rules for files already uploaded.
• You can manage Google Play purchases, subscriptions, and refunds through Google Play.
• You may contact us to request access, correction, deletion, or limitation of server-side records where applicable. We may need information to verify the request and may retain certain records for security, fraud prevention, billing, legal, or operational reasons.

10. Children

LunaCam is not directed to children. You must be legally old enough in your jurisdiction to use the app. If you believe a child provided personal information to us, contact us so we can review and take appropriate action.

11. International Processing

Service providers used for hosting, cloud storage, analytics, advertising, purchase verification, support, and security may process information in countries other than your country of residence. We use such providers to operate LunaCam and related services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of LunaCam after an update means you acknowledge the updated Policy where permitted by law.

13. Contact

For privacy questions or requests, contact [email protected].